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Session Information

  • Dynamics 365 Customer Service and its components
  • Case lifecycle and managing cases
  • Knowledge management in Customer Service
  • Other customer service apps
  • Dynamics 365 Field Service and key terminologies
  • Work orders, incidents, and inspections in Field Service
  • Scheduling, inventory, and asset management capabilities in Dynamics 365 Field Service
  • Dynamics 365 Project Operations and deployment types
  • Project services lifecycle and key terminologies
  • Sales, Project, Expense, and Resource management capabilities